OOMU®

Report a bug

Tell us what broke.

This is the tracker, not the contact form. Everything filed here lands in the same list the team works from, in the order it arrives. The more precisely you describe it, the sooner it gets fixed, because a report we can reproduce is a bug we can close.

Before you file

Two things make a report fixable.

  • A way to make it happen again. Even “it happens about one time in five” is useful; “it happens sometimes” is not.
  • What you expected instead. Half of all bug reports are actually a disagreement about what the app should have done. Those are worth knowing about too, but they get fixed differently.

One line, the way you would say it out loud. This becomes the title.

Numbered, from a cold start if you can. Assume we know nothing about your setup.

Your setup

OOMU menu › About OOMU.

Apple menu › About This Mac. Optional.

Optional.

Optional, and only worth filling in if the bug involves an answer.

Anything else

Paste error text as text, not as a screenshot; we can search text.

Optional. Only used if we need to ask you something about this report, which for a hard bug is likely.

Bots are screened out by Google reCAPTCHA, which looks at how this page was used, not at what you wrote. The Google Privacy Policy and Terms of Service apply. What you type here is stored in a spreadsheet we keep for this purpose, described on the privacy page.

Two warnings

Do not paste anything private in here.

  • This form leaves your Mac. Your work does not. Everything above is typed by you and sent to us, which makes it the one part of OOMU that is not local. Do not paste client material, credentials, API keys, or the contents of a document you would not email. If a bug can only be explained with real data, say so and we will find another way.
  • Check the known issues first Some of what you might be about to file is already written down, along with what we are doing about it. The release notes and limitations page is short and kept current.
  • A question is not a bug If OOMU is working and you want to know how to make it do something, the documentation is the faster answer, and contact is the way to reach a person.
  • Security is a different door If you have found something with security consequences, do not file it here where it sits in a queue with everything else. Use the contact form, put SECURITY at the front of the message, and it gets looked at the same day.

We do not sell your address, add you to a list, or pass your report to anybody else.

A bug you can reproduce is a bug we can kill.

Thank you for taking the time. Most people just close the app.

Release notes Read the docs